Overview

Alshaya Group is committed to respecting the privacy of all users of its website and mobile applications (hereinafter referred to as the “Website” or “Application”) and protecting any personal information collected and/or used as part of the data collection process. This includes personal information provided by users when using the Website/Application, in-store, by phone, via email, or through any other channels (hereinafter referred to as “Other Channels”). Such personal information will be collected and/or used in accordance with this Privacy Policy.

Your Explicit Consent to the Collection and Use of Information

Alshaya Group reserves the right to collect users’ personal information, including their name, address, phone number, email address, demographic information, transaction details, and profile information such as IP address, internet domain, browser type, referrer information, user agent, and any other relevant information collected as part of the data collection process, including through the use of cookies or any other information provided by the user (“Personal Information”) when using the Website/Application or through Other Channels, as outlined in this Privacy Policy. We store all such information on secure servers and treat it as strictly confidential.

Your use of the Website/Application or Other Channels constitutes your explicit consent to the collection, transfer, processing, use, and storage of your Personal Information in accordance with this Privacy Policy. If you do not agree to any of the terms and conditions set out in this Privacy Policy, or if you require further information, please contact us directly via email, and we will be happy to assist you. By accessing or using the Website/Application or Other Channels, you grant Alshaya Group a perpetual, non-exclusive, worldwide, royalty-free license to use your Personal Information for the purposes set out in this Privacy Policy.

We do not sell your Personal Information to third parties. However, we may occasionally share selected customer information with the following third parties:

• Our Group Companies
• Exclusive Franchise Partners
• Other companies, such as payment service providers, warehouse service providers, and delivery companies, for the purpose of processing payments and managing your order, including delivery and returns.
• Franchise partners and beauty brands responsible for supplying their products directly to Alshaya Group or providing services, such as makeup sessions.
• Companies that acquire one or more Alshaya Group brands in order to provide you with the relevant services.
• Third-party databases subscribed to by Alshaya Group and/or one of its brands.
• Government authorities or other regulatory bodies, where required to comply with applicable laws and regulations, assist with law enforcement, or protect Alshaya Group’s property rights or any other legal rights.
• Agencies that assist Alshaya Group in collecting statistics on website traffic, sales, demographic data, and other business information to help us tailor the services we provide to our customers.

We will retain and use your Personal Information for Alshaya Group’s business purposes as permitted by applicable law, after which we will securely dispose of such Personal Information without undue delay.

Depending on your place of residence, we may transfer your Personal Information within or outside the European Economic Area (EEA). When transferring your information, we take appropriate measures to ensure an equivalent level of protection by transferring it only to countries recognized as providing an adequate level of protection for Personal Information or under contractual terms that ensure appropriate data protection.

With respect to the Personal Information we process on your behalf, you have the following rights:

• To obtain a copy of your Personal Information.
• To request the correction of inaccurate Personal Information
• To request the deletion of your Personal Information
• To restrict our use of your Personal Information
• To object to our use of your Personal Information

If you wish to exercise any of these rights, you will be required to verify your identity with us.

Social Media Data Collection

When you sign in to the Website or Application using a social media account, we retain the following information:

1. First and Last Name
We retain your first and last name for display in your profile.

2. Profile Picture
Any image used as your profile picture is not stored on our servers. It is used solely as your display picture.

3. Email Address
Your email address is retained for display in your profile. It may also be used, with your consent, to subscribe you to promotional campaigns and/or to assist you with any inquiries regarding the Website or Application.

4. Facebook/Google ID
Your social media ID is retained to authenticate your login to the Website/Application using your social media account credentials.

If a customer wishes to delete the information they have provided, they should contact our Customer Service team here by submitting a request or via Live Chat. Their request will be processed within 24 hours.

Cookie Policy

As part of the standard information collection process on our Websites, we place Cookies on your device to recognize you and/or to track the duration of your session on the Website, as well as to enhance your browsing experience based on your preferences. Cookies are small data files that are automatically sent by the Website to your computer, tablet, or mobile device while you browse the Website.

We use two types of Cookies:

• Session Cookies, which allow the user to:
• Transfer information from one page to another on our Website without having to re-enter the information.
• Access stored information when you log in to your online account.
• Persistent Cookies, which allow us to provide you with content that suits you on our Website by helping us retain the following information:
• Any Personal Information you have provided to us during your previous visits to our Website.
• The number of visits you have made to our Website.
• Your preferred settings.

Other parties cannot identify customers using these files.

We also reserve the right to use any third-party advertising company to display advertisements on our Websites. These advertisements may also contain Cookies. Although we may use Cookies in other parts of our Websites, any third party may collect Cookies related to advertisements or originating from third-party sources without our direct involvement or control over these processes. None of the Cookies used by Alshaya are permanently stored on your device; all Cookies are automatically deleted from your device either when you close the browser or when the Website session expires.

Your use of our Websites means that you consent to the storage of Cookies on your device. If you do not wish our Website to store Cookies on your device, you can adjust your Internet browser settings to “block Cookies” or notify you/alert you when they are being sent (for more information about Cookies, you can refer to the “Help” page of your browser). Disabling Cookies on your device may prevent some pages of the Website from being displayed or may cause them to be displayed incorrectly.

To enable Cookies:

If you do not have sufficient information about the Internet browser you are using, please follow the steps below:

For computers running the Windows operating system: click on Help in the browser and select About.

For computers running the Mac operating system: when the browser window is open, click on the Apple menu and select About.

For more information about Cookies in general and how to manage them, you can visit the website.

If you wish to disable Cookies, please visit the website.

Please note that we are not responsible for the content of external websites.

Protection of Personal Information from Access or Use by Third Parties.

To ensure the protection of your Personal Information, we store all Personal Information on a secure server and seek to use procedures designed to protect Personal Information from accidental or unauthorized access, destruction, use, modification, or disclosure. We work to keep your Personal Information confidential and secure in accordance with the Privacy Policy contained in this document, as well as ensuring the implementation of the necessary technical and organizational measures to prevent accidental or unlawful destruction, loss, disclosure, unauthorized access, or any other form of unlawful use. Although we seek to take all commercially applicable security measures when handling all Personal Information, users of our Websites/Applications acknowledge and agree that Alshaya does not control the transmission of information or data through our Websites/Applications or through any other electronic or media channels.

Changes to the Privacy Policy

As we continuously make amendments and updates to our systems and services to improve the level of service we provide to our customers, Alshaya Group reserves the right to review, amend, or change the terms and conditions of this Privacy Policy at any time without notice. Your continued and/or subsequent use of our Websites/Applications or other means after the publication of amendments to the Privacy Policy will be considered your acceptance of such amendments.

Third-Party Websites.

Our Websites/Applications may contain links that direct you to other websites, and we are not responsible for any other websites or the privacy practices followed by those websites that are not affiliated with us, nor for any content or methods used by these websites to process the information of their visitors or users. We strongly recommend that you review the privacy policies of all websites you visit to understand how they handle your Personal Information.

All credit card/debit card details and Personal Information will not be stored, sold, shared, rented, or provided to any third party.

Warranty and Guarantee

The user acknowledges that Alshaya Group does not provide any warranty, guarantee, or representation of any kind regarding the control, collection, correction, access, processing, use, storage, protection, or transfer of Personal Information, or regarding the existence or effectiveness of any security measures taken. The user agrees that Alshaya Group shall not be liable for any claims, losses, or damages of any kind that may result from access, disclosure, use, or modification by any authorized or unauthorized party, or from the introduction of viruses, software, or any other harmful factors and their resulting effects on the Personal Information stored on the Website/Application.

Limitation of Liability.

Under no circumstances shall Alshaya Group, its affiliates, partners, employees, officers, directors, or its insurers be liable to you or any other person for any costs or damages (including any special, incidental, punitive, indirect, or consequential damages), or for any liability of any kind, arising from or resulting from the collection, use, transfer, processing, or storage of Personal Information as a result of your access to our Websites/Applications or other means.

Governing Law and Jurisdiction.

All disputes arising from the provision of this service shall be subject to the laws of the country (“Jurisdiction”) in which your Personal Information was registered on Alshaya Group’s Website/Application. For further clarification, this includes only the countries where Alshaya Group operates stores or Websites/Applications. The Jurisdiction shall have the authority to consider disputes arising under this Privacy Policy, depending on the country in which the dispute originated.